Return & Refund Policy

Effective Date: 13 October 2026

At MR ICON — The Multi Branded Store, customer satisfaction is important to us. We want you to feel confident in every purchase and enjoy a smooth shopping experience. This Return & Refund Policy explains the conditions and procedures for requesting returns, exchanges, and refunds for products purchased through our website.

1. Return Eligibility

Customers may request a return within 7 days of delivery, subject to the eligibility conditions below and applicable consumer protection laws.

To qualify for a return, products should generally:

• Be unused, unworn, unwashed, and undamaged.

• Have their original tags, labels, and packaging intact.

• Be accompanied by the order confirmation, invoice, or other proof of purchase.

• Meet any product-specific return conditions communicated at the time of purchase.

Items that show signs of wear, washing, alteration, damage caused after delivery, or missing original tags may not qualify for a change-of-mind return, subject to applicable law.

2. Products That May Not Be Eligible for Return

For hygiene, product-condition, or other legitimate reasons, certain items may be excluded from change-of-mind returns where permitted by law. These may include:

• Innerwear, underwear, and other intimate apparel.

• Products explicitly marked as non-returnable before purchase.

• Personalized, customized, or altered garments.

• Products damaged through improper use after delivery.

These exclusions do not remove your rights concerning defective, damaged, incorrect, counterfeit, or misrepresented products, or any other rights available under applicable law.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

To help us resolve the issue, please provide:

• Your order number.

• A description of the issue.

• Clear photographs or videos showing the product and any visible damage, where practical.

After reviewing your request, MR ICON may arrange a replacement, exchange, refund, or another appropriate remedy in accordance with applicable law.

We will not unreasonably deny a valid claim solely because a customer cannot provide photographs or videos where such evidence is unavailable.

4. How to Request a Return

To initiate a return, follow these steps:

1. Contact our customer support team using the email address or phone number listed on our website.

2. Provide your order number, product details, and reason for the return.

3. Wait for confirmation of the return request and instructions for sending the item back.

4. Pack the product securely with its original tags and packaging, where available.

5. Send the product using the approved return method and retain the shipping receipt or tracking number.

Please do not send products to an address that has not been confirmed by our customer support team.

5. Return Shipping Charges

For products returned because of a verified defect, damage, incorrect delivery, or another issue attributable to MR ICON, we will arrange or cover reasonable return shipping costs as applicable.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs if this condition was clearly disclosed before purchase and is permitted by applicable law.

Any applicable return shipping charges will be communicated before the return is finalized.

6. Refund Eligibility and Processing

Refunds may be available for approved returns, cancelled orders, products that cannot be supplied, and other circumstances requiring a refund under our policies or applicable law.

Once the returned product has been received and assessed, we will notify you of the outcome.

Approved refunds will generally be initiated within 5–7 business days after approval. The time required for the amount to appear in your account may depend on your bank, card issuer, payment provider, or original payment method.

Refunds will ordinarily be made through the original payment method where possible. If that method is unavailable, we will coordinate an appropriate alternative with you, subject to applicable law.

Shipping charges, promotional discounts, and other adjustments will be handled according to the circumstances of the return and applicable legal requirements.

7. Exchanges and Size Replacements

We understand that finding the right fit is important when shopping for men’s fashion.

Eligible products may be exchanged for a different size or, where available, another permitted variant, subject to stock availability and the applicable return window.

To request an exchange:

1. Contact customer support with your order number.

2. Specify the product and preferred replacement size or variant.

3. Follow the return and exchange instructions provided by our team.

If the requested size or product is unavailable, we will discuss the available options, which may include a refund where applicable.

8. Sale Items and Promotional Purchases

Products purchased during sales, promotional campaigns, or special offers are subject to the same applicable consumer rights as other products.

Any additional conditions for promotional purchases will be disclosed at the time of purchase. A sale label alone does not remove a customer’s legal rights regarding defective, damaged, incorrect, or misrepresented products.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders may be cancelled before dispatch where operationally possible. If payment has already been received for an order that is cancelled or cannot be fulfilled, an eligible refund will be initiated in accordance with applicable law.

Once an order has been dispatched, our return procedure may apply instead, subject to the circumstances and your legal rights.

10. Refund Delays

If you have not received an approved refund within the expected timeframe, please:

• Check your bank or payment account.

• Contact your card issuer or payment provider if applicable.

• Contact MR ICON customer support with your order number and refund confirmation details.

We will make reasonable efforts to investigate delays and provide an update.

11. Policy Updates

MR ICON may update this Return & Refund Policy to reflect changes in our operations, product categories, or legal requirements.

The latest version will be published on this page with its effective date. Any update will be subject to applicable law and will not unlawfully remove rights associated with an existing purchase.

12. Contact Us

For return requests, exchanges, refund enquiries, or assistance with an order, please contact:

MR ICON — The Multi Branded Store

• Email: [Insert business email]

• Phone: [Insert contact number]

• Address: [Insert business address]

• Website: [Insert website URL]

Please include your order number when contacting us about a return or refund so that we can assist you efficiently.

Thank you for shopping with MR ICON. We appreciate your trust and are committed to providing a fair, transparent, and customer-focused shopping experience.