Shipping Policy
Effective Date: 13 October 2026
At MR ICON — The Multi Branded Store, we are committed to delivering your fashion essentials with care and convenience. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Order Processing
Once your order is successfully placed, you will receive an order confirmation through the contact details you provide, where supported.
Orders are generally processed within 1–3 business days, excluding Sundays and public holidays. During sale periods, promotional events, or periods of high order volume, processing may take longer.
Orders are subject to product availability and successful payment verification.
2. Shipping and Delivery Time
Delivery timelines depend on your location, courier availability, and other logistical factors.
Estimated delivery timelines are as follows:
Local deliveries: Approximately 2–4 business days after dispatch.
Domestic deliveries within India: Approximately 4–8 business days after dispatch.
Remote locations: Delivery may require additional time.
These are estimates, not guaranteed delivery dates. Actual delivery times may vary due to weather conditions, courier delays, public holidays, transportation disruptions, or other circumstances beyond our reasonable control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you confirm your order.
Shipping fees may vary based on delivery location, order value, package weight, and available shipping services. Any free-shipping offers will be subject to the conditions stated in the relevant promotion.
4. Order Tracking
Where tracking is supported by our delivery partner, tracking details will be shared through email, SMS, WhatsApp, or another available communication channel.
You can use the tracking information to check the status of your shipment. Tracking updates may take some time to appear after an order has been dispatched.
If your tracking information has not updated for an extended period, please contact our customer support team for assistance.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s name, phone number, postal code, and any necessary delivery instructions.
If you notice an error in your shipping address, contact us as soon as possible after placing your order. Address changes cannot be guaranteed once the order has been processed or dispatched.
MR ICON cannot guarantee successful delivery when incorrect or incomplete information has been provided. Any additional shipping costs arising from address corrections or re-delivery will be handled in accordance with applicable law and communicated to the customer where relevant.
6. Delayed or Undelivered Orders
Although we make reasonable efforts to deliver orders within the estimated timeframe, delays can occur due to:
Courier or logistics partner disruptions
Incorrect or incomplete delivery details
Severe weather or unforeseen events
Public holidays or peak shopping periods
Restricted access to the delivery location
If your order has not arrived within the expected timeframe, please contact us with your order number so that we can help investigate the delay.
If an order is confirmed lost or cannot be delivered, we will work with the delivery partner to determine the appropriate resolution, including a replacement or refund where applicable.
7. Failed Delivery Attempts
Our delivery partners may attempt delivery more than once, depending on their operating procedures.
Please ensure that someone is available to receive the package and that your contact number is reachable. If delivery fails because the recipient is unavailable or the address is incorrect, the shipment may be returned to us.
Any re-shipment, cancellation, or refund will be handled in accordance with our applicable policies and consumer protection obligations.
8. Damaged Packages or Incorrect Products
We take care to ensure that orders are packed appropriately before dispatch.
If your package arrives visibly damaged, or you receive an incorrect or defective item, please contact our customer support team as soon as reasonably possible.
Where practical, retain the original packaging and provide photographs of the package and product to help us investigate the issue. We will review the matter and arrange an appropriate resolution under our Return & Refund Policy and applicable law.
Your statutory consumer rights remain unaffected by any reporting guidance in this section.
9. International Shipping
International shipping availability, if offered, will be indicated on our website or during checkout.
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Responsibility for these charges will be communicated before purchase where applicable.
Delivery times for international shipments may vary because of customs clearance and local delivery arrangements.
10. Order Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests may be accommodated before dispatch, subject to the order’s processing status and applicable law. Once an order has been dispatched, cancellation may no longer be possible, and the return procedure may apply instead.
Any eligible refund will be processed in accordance with our Return & Refund Policy and applicable legal requirements.
11. Contact Us
For shipping questions, tracking assistance, delivery concerns, or other order-related enquiries, please contact us using the details below.
MR ICON — The Multi Branded Store
Email: [Insert business email]
Phone: [Insert contact number]
Address: [Insert business address]
Website: [Insert website URL]
Please include your order number when contacting us about an existing shipment so we can assist you more efficiently.
Thank you for shopping with MR ICON. We appreciate your trust and look forward to delivering your style essentials to you.